COVID-19 Operations



Trolley Route No. 1

The Gatlinburg Trolley System, effective Sunday, November 1, the Gatlinburg Trolley System returned to its Winter operating hours. On Sunday through Thursday, the Trolley System will operate from 10:30 a.m. until 6 p.m. and on Friday and Saturday an operating schedule of 10:30 a.m. until 10 p.m. will be followed.

The Trolley is utilizing a pair of modified routes to provide residents and visitors a safe form of transportation on a consistent, daily basis. A number of COVID-19 safety measures also remain in place to best protect all Gatlinburg Trolley patrons and drivers.

Trolleys are operating at full capacity, but masks are required for all patrons on the trolleys in the system. No standing passengers will be permitted on any Gatlinburg Trolleys. Trolleys are temporarily operating without fares or fees being collected, in order to prevent person-to-person contact. Signage has been added to each Trolley, outlining CDC recommendations on helping to prevent the spread of COVID-19.

Drivers of each trolley will be required to wear masks and will be issued hand sanitizers, gloves and sanitizing agents. Drivers have also been instructed on best practices to sanitize the Trolleys, including wiping seats, handles and common areas as often as possible.

Maintenance personnel are using fogging machines to spray disinfectant throughout each Trolley vehicle daily.

One of the modified routes of service operates from the Spur Welcome Center to the Transit Center at Ripley’s Aquarium of the Smokies, then servicing River Road to the Ski Mountain Trolley Shelter, before returning to the Parkway traveling past Traffic Light No. 10 and then back to the Transit Center, then returning to the Spur Welcome Center.

The other route operates from The Park Vista to Cherokee Orchard Road, accessing Parkway at Traffic Light No. 3. The route continues onto Highway 321 to the Gatlinburg Community Center, before returning to the downtown area, where it visits the Transit Center at the Aquarium, then returns to the Parkway, where it goes to Traffic Light No. 8 and then completes the route at The Park Vista.

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